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Online Medical Certificate

Request for an Online Medical Certificate

Obtaining a Medical Certificate can often be a daunting process for some, and it is often inconvenient having to go to your local doctors surgery. With WebDoctor, you can submit a request for an Online Medical Certificate within minutes and can do so anywhere in Australia from the comfort of your own home.

How much is an Online Medical Certificate from WebDoctor?

You can get a single or multi-day Medical Certificate from Web Doctor for only $25 (maximum of 7 days per medical certificate). 

How do I Obtain a Medical Certificate from WebDoctor?

Getting an Online Medical Certificate from Web Doctor is easy.  Simply fill out the form below and one of our Registered Australian Doctors will review your submission.  Usually within 90 minutes you will receive a phone call from our medical team to confirm  your details.  If approved, you will receive an email with your Medical Certificate which is formally recognised. 

If our doctors believe they are unable to help or that you would be better served by speaking to your usual General practitioner you will be contacted via email and advised to contact your usual General Practitioner.   In such circumstances you will also be refunded your $25 payment.  

Please note:

There is no Medicare rebate for receiving an Online Medical Certificate

You need to be at least 18 years of age

You will need to be available to receive a phone call from our medical team to discuss your request for an Online Medical Certificate.  You will receive a phone call usually within 90 minutes. 

The questions will be based on: Confirming your identity / reviewing your reported symptoms / agreeing to the appropriate duration of your Medical Certificate

Online Medical Certificate

Answer a few short questions, then speak to our Doctor to get your Online Medical Certificate sent directly to you within 90 minutes for only $25!

Answer the following Questionnaire for Online Medical Certificate

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Frequently Asked Questions

What Is WebDoctor?

WebDoctor is a safe, secure, online doctor platform that allows patients to get prescriptions and medical certificates from the comfort of their own home. With WebDoctor.  WebDoctor is owned and operated by a group of licensed and registered Australian doctors.

What is a Medical Certificate?

A medical certificate, also known as a doctor’s certificate or a sick note, is an official document issued by a licensed medical practitioner that confirms a patient’s medical illness.  Medical certificates are typically used to support requests for sick leave, disability benefits, or insurance claims. They can also be required by employers, schools, or other organizations as proof of a legitimate absence due to illness.

If you work for an Australian employer, you may be required to produce a valid medical certificate if you are unfit for work due to medical reasons.

Do I need a medical certificate?

An employer may request evidence from an employee to confirm that their leave was taken due to an illness or injury.

Employers can request evidence even for a single day or less of absence.

If an employee fails to provide the requested evidence, they may not be eligible for paid sick or carer’s leave.

Is an online medical certificate the same as a regular medical certificate?

A medical certificate from WebDoctor is a legal document provided by a registered Australian doctor.

All issued medical certificates:

  • Adhere to the Australian Medical Association (AMA) guidelines for medical certificates.
  • Serve as valid proof of illness or incapacity for work/study under section 107 of the Fair Work Act 2009.
  • Are issued following a real-time phone consultation between the patient and our issuing doctor, who operate in line with the Medical Board of Australia’s updated guidelines on telehealth and good medical practice.

How to get an online medical certificate?

Fill in a simple questionnaire to make it easy for WebDoctor to assess your current illness. A doctor will call you following your submission to verify your details.  

Your Online Medical Certificate will be sent quickly and securely to your email address if approved by our doctors.

Can I Obtain an Online Medical Certificate?

You are eligible if you:

  • Are 18 years or older and cannot attend work or study due to a minor illness.
  • if you require a medical certificate today and cannot secure an appointment with your regular general practitioner. 

How are online medical certificates approved?

Once your Online Medical Certificate form has been submitted, our doctor will consult your form and call you to verify and evaluate your answers.  If approved, our doctor will send you an Online Medical Certificate to your provided email address.

What types of Online Medical Certificates does WebDoctor Issue?

With WebDoctor you can get an Online Medical Certificate for:

  • Work
  • School
  • University
  • Carer’s Certificates

How much does an online medical certificate cost?

WebDoctor online medical certificates are $25 (maximum of 7 days per medical certificate).

Can my employer request further information about my doctor’s certificate?

WebDoctor adheres to strict privacy principles, ensuring that your medical information remains confidential. If your employer contacts our doctor, they will confirm the validity and details of the issued certificate as necessary. However, no specifics regarding your medical conditions will be disclosed to your employer without your explicit written permission.

What are my rights as an employee with regard to medical certificates & sick leave?

An employee must inform their employer if intending to take sick leave or carer’s leave. This has to be done as soon as possible but can be after the leave has started. It should be specified how long the absence from work will be or is expected to be.

An employer can ask an employee to give evidence that confirms they took leave because they were unable to work because of an illness or injury, or needed to care for an immediate family or household member who was experiencing illness, injury, or unexpected emergency.

Employers are entitled to ask employees for evidence for as little as 1 day or less off work.

An employee who does not provide their employer with evidence when asked may not be entitled to be paid for sick leave or carer’s leave.

What happens once I’ve given my information and paid for an appointment?

Once you have submitted your form our doctor will call you (usually within 90 minutes) to verify your details. 

Ensure you have your phone on you and are prepared to answer a call from a private number.

Once the doctor connects with you, they will ask you questions about your health.

After your appointment, subject to assessment, your online medical certificate can be sent to you.

Medical Certificate Online

What if I miss my consultation with the WebDoctor?

We will try to contact you on the mobile number provided in your submission.

If we are still unable to get hold of you they will send you an email saying that they have tried to call and will try again later.  WebDoctor will call again in the next two hours.  If our Doctor is unable to get in contact with you within two hours, we will cancel your application and issue you a full refund.  You can then reapply for another Medical Certificate at a suitable time.

Do I need a Medicare Card?

No, anyone can get an online medical certificate or online carer’s certificate.

What are your hours of operation?

You can submit a request at any time of day throughout the day, and we will get to your request urgently, usually within 90 minutes.

Are your services covered by Medicare?

Unfortunately, our services are not covered by Medicare.

Joe Giambrone
Joe Giambrone
13 December 2023
Had sinus infection, my Doctor never retuned my call as usual and it sure beats going to hospital faster, cheaper and I was cable to speak to a Doctor not a nurse. will use again thanks web Doctor
Mary Jane Delikaterini
Mary Jane Delikaterini
12 February 2023
Took longer than usual this time but the team was easy to talk to and I got my medicine in no time! Highly recommend.
Nicole Coulson (Nic)
Nicole Coulson (Nic)
20 January 2023
Web Doctor is quicker & cheaper than I was expecting. I'm super impressed by this service it saves so much unnecessary time spent seeing my GP I need a prescription immediately & it was a 6 day wait to see my GP so thanks to Web Doctor, I'll be feeling all better & at the end of my medication, before I can even get into see my doctor!
Tamika M
Tamika M
13 December 2022
Convenient and easy to use service. Recommend
Nathan Hawke
Nathan Hawke
12 December 2022
amazing service with quick delivery
9 December 2022
Anita Goodgame
Anita Goodgame
6 December 2022
The service is very easy to use with a quick response, great service, thank you
Todd Bender
Todd Bender
28 November 2022
Exactly as it says, so much easier then waiting to see a doctor at a surgery if even able these days,, great work, love it
Olga Efremova
Olga Efremova
24 November 2022
Amazing customer service! I've received my medical certificate online in just minutes for a number of days as requested! Great service in case if you don't require to see a doctor and just need a certificate. Quick and easy to use.
Annette S
Annette S
21 November 2022
Fast efficient service. I was especially happy as I was unable to book an appointment somewhere convenient when relying on public transport.
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