Welcome to WEBDOCTOR

A medical certificate, also known as a doctor’s certificate or a sick note, is an official document issued by a licensed medical practitioner that confirms a patient’s medical illness.  Medical certificates are typically used to support requests for sick leave, disability benefits, or insurance claims. They can also be required by employers, schools, or other organizations as proof of a legitimate absence due to illness.

If you work for an Australian employer, you may be required to produce a valid medical certificate if you are unfit for work due to medical reasons.

An employer may request evidence from an employee to confirm that their leave was taken due to an illness or injury.

Employers can request evidence even for a single day or less of absence.

If an employee fails to provide the requested evidence, they may not be eligible for paid sick or carer’s leave.

A medical certificate from WebDoctor is a legal document provided by a registered Australian doctor.

All issued medical certificates:

• Adhere to the Australian Medical Association (AMA) guidelines for medical certificates.
• Serve as valid proof of illness or incapacity for work/study under section 107 of the Fair Work Act 2009.
• Are issued following a real-time phone consultation between the patient and our issuing doctor, who operate in line with the Medical Board of Australia’s updated guidelines on telehealth and good medical practice.

Fill in a simple questionnaire to make it easy for WebDoctor to assess your current illness.  Webdoctor will call you following your submission to verify your details.

Certificates are sent quickly and securely to your email address if approved byWebdoctor.

You are eligible if you:

• Are 18 years or older and cannot attend work or study due to a minor illness.
• if you require a medical certificate today and cannot secure an appointment with your regular general practitioner.

Once your Online Medical Certificate form has been submitted, our doctor will consult your form and call you to verify and evaluate your answers.  If approved, our doctor will send you an Online Medical Certificate to your provided email address.

With WebDoctor you can get an Online Medical Certificate for:

• Work
• School
• University
• Carer’s Certificates

WebDoctor online medical certificates are $25 (maximum of 7 days per medical certificate).

WebDoctor adheres to strict privacy principles, ensuring that your medical information remains confidential. If your employer contacts our doctor, they will confirm the validity and details of the issued certificate as necessary. However, no specifics regarding your medical conditions will be disclosed to your employer without your explicit written permission.

An employee must inform their employer if intending to take sick leave or carer’s leave. This has to be done as soon as possible but can be after the leave has started. It should be specified how long the absence from work will be or is expected to be.

An employer can ask an employee to give evidence that confirms they took leave because they were unable to work because of an illness or injury, or needed to care for an immediate family or household member who was experiencing illness, injury, or unexpected emergency.

Employers are entitled to ask employees for evidence for as little as 1 day or less off work.

An employee who does not provide their employer with evidence when asked may not be entitled to be paid for sick leave or carer’s leave.

Once you have submitted your form our doctor will call you (usually within 90 minutes) to verify your details.

Ensure you have your phone on you and are prepared to answer a call from a private number.

Once the doctor connects with you, they will ask you questions about your health.

After your appointment, subject to assessment, your medical certificate can be sent to you.